Hi mate, i downloaded Serum and want to be in the rent to own plan and i register to pay for it with Paypal. Today is suppose to be my first payment day i believe and its asking me for my product key but i can't find it. Can anyone help me please.
I logged into my account and it shows as i don't have any purchase! Why is that?
Btw, good job with the synth and the rent to own facility. Its amazing… ;) Keep it up and you have my support on that.
Take care and hear from you soon.
Regards,
Sachin
Thanks for the kind words - I replied to your email but here's that reply again:
Thanks for writing in.
When using Splice RTO, you should not be asked for a product key for Serum.
Since you are, this means one of a few possibilities:
- you had previously installed an old copy Serum on the computer and it is (now) running
- Splice has not deposited a license on your computer (e.g. update Splice and log in)
- Splice has revoked a license from a failed payment (?) <- very likely if it worked prior…
(windows) You can go to C:\%localappdata%\Splice and verify you see a Serum.lic file
Also, here's boilerplate message from Splice (and me I guess now!):
Please make sure you have deleted any previous versions of Serum you have on your computer. Then confirm that you are signed into the Splice app (the Splice logo will appear in your menubar) and have the latest version of the Splice client installed. The current version for OSX is 2.1, and for Windows it's 1.2.15. If you need to download the Splice app, you can do so here: splice.com/download
If you need to re-install Serum, open the client and navigate to the 'Plugins' Tab and click 'Reinstall'
You can also download the Serum installer here: https://splice.com/plugins/install/serum
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Warm regards,
Steve
