payment for serum

Hey Steve, i paid for serum on sunday the old method (sending money via paypal). Is there a possibility that you didn't see my payment?

Correct, it seems I never received email from paypal which usually sends.  Sorry for the delay and thanks for the patience, you're sorted now!

Hi,
sorry for my english. I've purchase Serum with my credit card , i saw the green tick when i've entered the card informations . But after that it bring me to an error page…
I just would know if the paiement is enable or not because i cannot download it.
Thank you.

Hello Kevin,
It seems you have resolved this, but let me know if not (I replied on email as well to you).
Warm Regards,
Steve

Steve, I sent you an email through the contact form, but in case somebody else experiences similar problems, I want to point out that I keep receiving a 500 error when paypal redirects back to your site after I confirm I wish to make a purchase and stripe also doesn't work for me.

Looking for alternative way to purchase cthulhu…

that 500 error happens when Paypal rejects your payment (we should handle that more clearly+gracefully).  I did reply to your email as well, let me know (via email) if I can help further!

Hi,

can I send money to [email protected] for Serum vst?

I have this message from paypal :(
There was an error with your Paypal payment. The instrument presented was either declined by the processor or bank, or it can't be used for this payment.

Cheers Jan

Hi Jan,
Sorry to hear it,  Sure thing.. alternatively just email me with your paypal email address and I can send you a "money request" (which might make it more clear to you why the transaction is failing).

Warm regards,
Steve

Hi Steve,

I tried both paying with Visa AND PayPal. Then I tried PayPaling money directly to you, co you could manually process the transaction, but it seems even that wonn't work (always declines my card)..

Patrik

You should call the phone# on the card and inquire in that case, they should be able to tell you exactly what is up.

Hi Steve,

I have no phone and cant make a pay pal account because of this and my card is also being declined through "strip" is there anyway I can still send payment and receive serum ?

Your card is declined due to insufficient funds. Prices on the website are in USD not CAD, that might be the issue for you.

-> Please use the contact form if you would like specific help with payments.

Warm regards,
Steve

Hi, I am trying to buy Serum, but finding it impossible.
I have a UK bank account with a Visa Debit card, which is producing the following error:
"Sorry but there was an error with your payment. Your card was declined. "

I also tried using my Paypal account (attached to the same UK bank account) which resulted in another error:
"There was an error with your Paypal payment. The instrument presented was either declined by the processor or bank, or it can't be used for this payment. "

I checked my bank account and everything is fine. I also checked my PayPal account and there seems to be no issue.
Buying legal software should never be harder than piracy… how can I complete my purchase?

…………………………………………………………………………………………………………………………………………………………………………………
¦ FIXED! THE BANK THOUGHT IT WAS A FRAUD AND BLOCKED THE PAYMENT. THEY CALLED ME AND FIXED IT ¦
…………………………………………………………………………………………………………………………………………………………………………………

Glad you resolved it, thank you for your your support with your purchase - I hope you get good use from the software - please let me know if I can be of any assistance!

Hi sorry I only purchased serum yesterday is their any way I can refund it?

I don't really offer refunds, there are demo versions provided or evaluation. If you're having an issue or which to chat about it, please use the contact form.

Hello xfer, I am a college student in Korea. I paid 189USD to use the serum yesterday, but I just found out there is a student discount. Is it possible that I can't get a refund because the payment has already been made? I would like to purchase at the student discount price… If I purchase at the student discount price, I will be able to use more for my living expenses…