Serum Preset folder not found & Please select the folder named 'Serum Presets' in the window about to appear problem

Started by YongJu-splice


I just bought serum and opened it in ableton live 10 standard.

and… "Serum preset folder not found message" came out

I checked document/xfer, there are preset files.

so I clicked preset files, but It didn't work.

Every time I click folder , "Please select the folder named 'Serum Presets' in the window about to appear problem" message came out

I use WINDOWS 10 64bit

also I send email to you steve

thank you


Im having this same issue but on Mac. I have Xfer folder but no serum presets folder or files

"Unzip the above file and replace the same file at %appdata%\xfer\serum" that's not very clear. The folder is SerumCFG_Presetsst root .zip_files, everything in there IS unzipped, and there is no Serum.cfg, if that is what we are looking for ??????
Can you explain this a little better for us that are not hackers.


Windows Key + R (Run) and type:

delete the Serum.cfg

You shouldn't need to do any folder or Serum.cfg relocating -

I would suggest to verify you have a Serum Presets folder at \documents\xfer and that there are files in the folders (and not just a tree of empty folders). If the Serum Presets subfolders have no files, you have antivirus software installed which is preventing files from getting created in \Documents

downloaded serum and it did not come with any preset folders. Serum is not allowing to be opened via abelton because of this issue. Need help!

Serum Presets automatically install to (on macOS):
command-shift-G in Finder (go to folder)
/Library/Audio/Presets/Xfer Records/

I'm not clear from your description what you're seeing/experiencing. I would recommend opening a support ticket so we can assist.


When I go to local disc (C:)> Users > me > appdata>roaming then scroll to xfer its says 'Users\me\ AppData\ Roaming\Xfer is unavailable. If the location is on this PC, make sure the device or drive is connected or the disc is inserted, and then try again. If the location is on a network, make sure you're connected to the network or Internet, and then try again. If the location still can't be found, it might have been moved or deleted.' I tried uninstalling it also and it wouldn't let me. what should I do?


Did that before. Did it again, doesn't do nothing but take me to documents. Like I said previously 'Users\me\ AppData\ Roaming\Xfer is unavailable'. What do I do if I don't have that route.


Not documents but the 'admin>app data>roaming' but stops there.

I think you should probably open a support ticket and mention your issue. These sorts of forum posts become a "catchall" for unrelated problems and you haven't started with your problem. So please open a support ticket here and we will be in touch:


I already had Serum downloaded on Windows 10 and I had this problem that asked me to choose a folder called "Serum Presets".

I solved it by removing the serum.dll plugin.

Also deleting "Xfer" folder from "Documents" where the folder with presets was.

To delete "Xfer" folder you need to do it with the "Windows PowerShell" app from Windows, run it as administrator, and type:

Remove-Item -patch C:\file name

Mine looks like this:

Remove-Item -patch C:\Users\myname\Documents\Xfer

Then I installed Serum from the Splice app and it worked.