serum presets folder not found

Started by bad65

Hi, I installed the demoversion of Serum on win10 with Ableton Live9 and when I start the plugin It says "serum presets folder not found". I clicked the screen and serum presets folder opens but is not regognized in Serum. What to do?

steve_xfer

Go to \Documents\Xfer - you should see a "Serum Presets" folder in there. Look inside the subfolders to see if there are files. If not, then most likely your antivirus (MalwareBytes?) blocked the creation of the files. You could disable the AV software and re-run the installer, or you can extract "Serum Presets" from the installer exe using 7-zip (freeware).

Hope this helps,
Steve

Hey I have the same issue, the difference is that I purchased serum a couple years ago but the other day I have to format my Mac and now its not working. Some advice please

therightkey

I am having the same issue, but there is no AV software on my computer

steve_xfer

Make sure you have run the full version installer. It's hard to know what "same issue" means without more description.

Windows Key + R (Run)
%APPDATA%\Xfer\Serum

delete the Serum.cfg file there.

Do you see \Documents\Xfer\Serum Presets
Are there files in the subfolders, or just empty folders?

therightkey

Apologies. Serum installed fine and was located by Ableton with no problem. When I opened it in the DAW a message came up saying presets were not found. After locating the presets folder there was only one folder called "skins". I tried re-installing serum and now the software appears to be working just fine. When I checked the presets folder everything was there. I thought I had installed the full version, but I must not have. User error… Thank you for your time!

Au5t1n

I am having the same issue, but there is no AV software on my computer

Me too…
Yesterday i bought it and it worked fine but now it says plugin folder not found, but when i set it it says again… on and on…. the thing is the folders not empty…

steve_xfer

Please use the support page for support and include your OS information.